Customer Service

Order Processing

Please allow up to 3 - 5 business days for shipping. Our goal is to deliver your order within 3 to 10 business days from receipt of your order.

To check order status, please send an email to sales@pirategear.us. Please include your order # and date. You may also contact us toll free 877-348-4327 or +1-706-955-0045.

Web Order Shipping Options

U.S. Addresses, we ship: - UPS Ground Residential - UPS 2nd Day Air - UPS 3 Day Select - Pick Up at Warehouse

Shipments originate in Georgia. Notification of shipping is sent upon shipment of your order.

International Orders

Orders shipping outside the U.S. are sent Priority Mail.

Back Orders

For items out of stock at the time of order placement will be adjusted to your total accordingly. We will ship the available items to you immediately. At times, items sell very quickly and we may generate a back order. If this happens, you will be notified via email. Once the items become available we will ship your back ordered items. If items are unavailable for over 20 business days, we will not ship the back ordered items unless requested by contacting us via email at justin@pirategear.us

Returns and Exchanges

PirateGear stands behind all of its products. We are happy to exchange or credit back any defective item. If your items are not defective but you need a credit or exchange we will be happy to do so within 15 days of original ship date. If your items are not damaged but just exchanges, the original freight charges will not be credited.

Refund Policy

PirateGear will be happy to issue a refund for the cost of the merchandise returned. However, we are unable to refund shipping costs.

Privacy Statement

PirateGear respects your privacy! Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. This information may occasionally be used by Divegear for its own marketing or promotional purposes. If you do not wish to receive further communications from Divegear by email, fax, or mail, please contact us at info@pirategear.us. Click Here to View Our Detailed Privacy Policy.